GoWith 2 Pairs Thermal Alpaca Wool Socks for Kids & Toddlers - Model: 1096

1. General
Subject to stock availability. We're trying to maintain accurate stock counts on our website, but from time-to-time there may be a stock discrepancy and we may not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products by contacting you about whether you would prefer to await restocking of the backordered item or if you would prefer processing a refund.

2. Shipping Costs
Free shipping on all domestic (U.S.) orders over $50. All items are shipped out from Wayne, NJ. The handling time is mostly 1 business day and standard-economy (free) transit time for domestic orders is between 3-7 business days. For international orders, the shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost.

3. Delivery Terms
3.1 Transit Time - Domestic
In general, free domestic shipments are in transit for 3 - 7 business days.

3.2 Transit time - International
Generally, orders shipped internationally are in transit for 4 - 22 business days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

3.3 Handling Time
Orders placed before 2 PM - EST will be shipped out in the same day, otherwise, within the next business day. Our warehouse in Wayne, NJ operates on Monday - Friday during standard business hours 09:00 AM-05:00 PM, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been shipped.

3.5 P.O. Box Shipping
We can ship to P.O. box addresses using US postal service only. We are unable to offer couriers services to these locations.

3.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

3.7 Items Out Of Stock
If an item is out of stock, we may cancel and refund the out-of-stock items and ship the rest of the order.

3.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can perform an investigation with the carrier.

4. Tracking Notifications
Upon shipping the item, customers receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Items Damaged In Transit
If you find the item damaged in-transit, please refuse the package and get in touch with our customer service.

6. Duties & Taxes
6.1 Sales Tax
At checkout, sales tax will be added to the price of the items displayed on the website.

6.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to our warehouse at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

7. Cancellations
If you change your mind after placing an order, we are able to accept cancellations. However, if the order has already been shipped out, we are unable to cancel it.

8. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

8.2 Process for parcel lost in-transit or after delivery
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

9. Customer service
For all customer service enquiries, please don't hesitate to send an email to info@gowithsocks.com or call us at +1 (551) 455 35-44.

Thank you for choosing our socks! We want you to be completely satisfied with your purchase, but we understand that sometimes things don't work out as expected. That's why we offer a hassle-free return policy. If you have any issues with your order for any reason, you are welcome to return it. Please see the details below about our return/refund policy.

1. RETURN POLICY

• Our return window is thirty (30) days of the delivery date. If for any reason you are not satisfied with your purchase, please contact us within this timeframe to initiate a return.
• All returned items must be in new and unused condition, with all original tags and labels attached. Before returning an item, please first contact us via info@gowithsocks.com. 
• Please note that we do not cover the cost of return shipping, and we cannot accept returns on any items that have been opened or used.
• We strongly recommend a trackable shipping method to return it back.
• Our return address is as the following: GoWith Return Center, 40 Cedarcliffe Drive, Wayne, NJ 07470, US.

2. REFUND POLICY

• After receiving and inspecting the condition of the item returned, kindly allow us at least two (3) days from the receipt of the item to process your return.
• Once we receive the returned item in its original unopened condition, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to process.

3. EXCEPTIONS

• For defective, damaged, missing or wrong size/color products, please contact us via phone/email to arrange a refund or replacement. 

ANY QUESTIONS?

• If you have any questions regarding our return/refund policy or something else, please feel free to contact us at info@gowithsocks.com or using live chat on the website.